Linx is the AI-powered phone system for estate agents that handles your calls, then reports on and analyses every conversation to improve efficiency, productivity and customer satisfaction. It’s the smart way to extract more value from every call using a single platform.
Now is the time to join the forward-thinking businesses already doing more with Linx if you’re one of the following…
You’re an estate agent
Linx is built for busy estate agents, with more than 26,000 operating in the UK. The locations might be different, but the challenges are the same. Estate agencies are under growing pressure to book more appointments with fewer resources while responding quickly to buyers and sellers, including outside normal working hours.
You’re still updating customer records manually
From property listings and customer details to call reports, complaints, and urgent requests, estate agents have a mountain of administrative paperwork to manage. Keeping it up to date is challenging enough. Catching the errors that inevitably slip through can seem impossible.
Linx takes care of the whole process. Data from every call is recorded, transcribed and summarised without the need for manual input. So when you do need the right information, it’s ready to refer to in real time.
You’re already using one of the following platforms
For estate agencies using the following CRM platforms, Linx integrates seamlessly with the dashboard you’re already using every day, with minimal set-up required and full ongoing support.
You don’t have a full-time receptionist
The average estate agency in the UK has six employees, but a full-time receptionist is often a luxury that budgets can’t cover. That leaves the task of answering incoming calls and updating property records to agents whose time could be spent with customers.
With Linx, you can answer calls, keep records up to date, and maintain a high standard of customer service with the team you already have.
You’re missing calls
The average estate agency misses 5 to 10 calls per week. That might not sound like a crisis, but the accumulated cost over a year can be significant. And with the potential value of the next call measured in six figures, just one lost opportunity can be critical.
With Linx, your estate agency never has to miss a single call. You can either pass your call overflows from busy agents to the AI receptionist, or assign all incoming calls to automated call handling. Either way, callers can have a natural, conversational experience and get the help they need.
You don’t have a formal system in place for coaching and monitoring your sales team
Ad hoc training is still widespread across the industry, but without a formal monitoring system, gaps in performance and missed opportunities can easily go unnoticed.
Linx analyses every call to track the trends in customer demand, agent delivery, and conversion rates. See where your agents need help, and identify the top-performing agents who can make the most of your high-value listings.
Your review score is below the industry average
Standards are high across the estate agent sector, with an average customer rating of 4.4 / 5. That means there’s little leeway for performance to drop. If your customers can’t complete their task, or even get through to an agent the first time, they will not only go to a competitor, but also share their negative experience with a wider audience.
The service continuity Linx offers helps delight and retain your hard-won customers. The system recognises their number, has their details ready to reference, and supports them in the next step of their journey.
What are the benefits of Linx for estate agencies?
Linx combines an AI receptionist with call management and analytics tools designed specifically for busy estate agencies.
- Instant caller and property insights via an on-screen pop-up
- AI call summaries, transcription and sentiment analysis
- A performance dashboard covering calls, conversions and revenue by agent
Ready for Linx?
Find out more about the full list of features offered by Linx and see how other estate agencies are already getting more done every day.