“Who’s calling, please?”
It’s a phrase that any receptionist or agent is used to repeating hundreds of times a week. And it signals the loss of control every agent has to accept with every incoming call. If you don’t know who you’re about to speak to, you’re always playing catch-up.
Linx AI phone system’s Smart Caller Pop-Up solves that imbalance, putting your team on the front foot with full visibility over incoming calls.
What is Smart Caller Pop-Up?
It’s a pop-up screen that displays the name, details, property records, viewing history and last call details of every returning caller, visible on the main dashboard.
How does Smart Caller Pop-Up work?
Linx AI recognises a returning caller’s number and pulls their details instantly from the CRM. It also displays the properties linked to that client and past interactions.
What are the benefits of Smart Caller Pop-Up?
Because the Pop-Up is displayed right there on the screen you’re already using, there’s no need to switch between systems to source relevant customer and property information.
Agents can greet each customer personally. Compare “Who’s calling?” with “Hello, Mr. Pemberton. This is Jim. Are you calling about 11, Wood Avenue?”
Start the conversation from the most recent milestone instead of from the beginning every time.
Save 30-45 seconds on recapping caller identity and property details, providing a more polished, professional experience.
Get straight to the point in those times when you, or the client, are in a hurry.
Triage incoming calls by seniority, value and expertise. Smart Caller Pop-Up prevents high-value clients or buyers already advanced in their process from having to hop through the network to reach the right person.
What if it’s a new caller?
For numbers that are not already logged in the CRM, Smart Caller Pop-Up will display no information initially, indicating that it’s a cold lead, before populating a fresh record with full details at the end of the call, posted automatically to the CRM.
How estate agents are using Smart Caller Pop-Up
“If I identify that it’s a vendor calling in or someone who’s got property to sell that I’ve been working on, I can pick that call up and keep that relationship nurtured.”
Vik Sharma, Hunters
We built the features estate agents asked for when designing the Linx AI phone system. But it’s our customers who drive innovation every time they find a new way to use each feature. That’s why we’re always updating existing features and launching new ones.
Tell us what you’d like to see and watch how quickly we deliver the upgrade.
Want to see Smart Caller Pop-Up and similar features in action?
